Course outline and syllabus
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Learn the skills necessary to ensure that new services, management systems, tools, and architectures are sustainably designed to meet user needs with this ITIL Intermediate Planning, Protection, and Optimization (PPO) Certification course. This will prepare you for the ITIL PPO certification exam.
ITIL Intermediate exams are governed by APMG, EXIN and CSME. Candidates for the ITIL Intermediate PPO Certification are required to undertake 28 hours of professional training before taking the exam.
To be eligible for the examination leading to the ITIL Intermediate PPO Certificate, you must fulfill the following requirements:
- Undertake at least 28 contact hours (hours of instruction, excluding breaks) for this syllabus with an Accredited Training Organization (ATO) or an accredited e-learning solution, as part of a formal, approved training course or scheme.
- Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
- Two to four years of professional experience working in IT service management is highly desirable. We also recommend that you complete a minimum of 12 hours of personal study by reviewing the course content.
To be able to unlock the course certificate, you must complete 85% of the course.
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. Exam vouchers are valid for 1 year from the date of issuance.
ITIL Intermediate PPO Certification is beneficial for many professionals in IT, as well as business managers and business process owners. This training is useful for IT professionals, operational staff, information security managers, demand managers, continuity managers, and individuals seeking progress towards the ITIL Master’s Certificate in IT Service Management (for which the ITIL Expert qualification is a prerequisite).
You need to hold an ITIL Foundation Certificate in IT service management. In addition, you also need two to four years of professional experience working in IT service management is highly desirable. It is also recommended that you complete a minimum of 12 hours of personal study by reviewing the course content.
The purpose of this ITIL PPO Certification Training course is to impart, test, and validate your knowledge of industry practices in service management, as documented in the ITIL Service Lifecycle core publications. Upon completion, you’ll know how to apply PPO practices to the service management lifecycle in areas such as capacity management.