Course outline and syllabus
This would be useful for quick offline reference. You can download and keep a copy with you.DOWNLOAD
This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4.
The ITIL 4 Create, Deliver and Support certification determines whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery, and support of services, as described in the syllabus. The ITIL 4 Create, Deliver, and Support qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional, which assesses practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows.
IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.
To be eligible for this ITIL Specialist training, applicants should have:
- Passed the ITIL 4 Foundation examination
- Attended an accredited training course for this module
Learn how to create, deliver, and support IT-enabled products and services with the ITIL 4 CDS Specialist certification. This ITIL 4 specialist training will help you understand service performance, service quality, and improvement, including relevant methods and tools.