ITIL 4 Specialist: Create, Deliver and Support

CHF 685 ( Excl. VAT )

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SKU: ITIL4-01C Category: Tags: , ,

Course outline and syllabus

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  • Course Overview
  • Certification
  • Who should attend?
  • Prerequisite
  • Expected learning outcome

This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4.

The ITIL 4 Create, Deliver and Support certification determines whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery, and support of services, as described in the syllabus. The ITIL 4 Create, Deliver, and Support qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional, which assesses practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows.

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

To be eligible for this ITIL Specialist training, applicants should have:

  • Passed the ITIL 4 Foundation examination
  • Attended an accredited training course for this module

Learn how to create, deliver, and support IT-enabled products and services with the ITIL 4 CDS Specialist certification. This ITIL 4 specialist training will help you understand service performance, service quality, and improvement, including relevant methods and tools.

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