Course outline and syllabus
This would be useful for quick offline reference. You can download and keep a copy with you.DOWNLOAD
ITIL Intermediate ST Certification qualifies you for the ITIL Service Lifecycle training that will help you become an expert. This certification will validate your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services.
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. Exam vouchers are valid for 1 year from the date of issuance.
After successful completion of the training, you will be awarded the course completion certificate and 19 PDU's. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.
To be able to unlock the course certificate, you must complete 85% of the course.
The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, the following requirements have to be met:
- A minimum 21 hours of instruction with an accredited training organization or an accredited e-learning solution
- ITIL Foundation Certificate in IT Service Management
- Two years of experience in the field of IT is highly desirable
Professionals in areas such as configuration management or change management are best suited for this ITIL Intermediate Service Transition course. This qualification is often sought by Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers. It can also be taken by ITSM (IT service management) trainers, IT professionals associated with a service transition environment, ITIL Foundation certified individuals wanting to advance to higher levels in ITIL, and individuals requiring in-depth knowledge of the ITIL Service Transition phase as part of the ITIL Service Lifecycle.
To be eligible for the ITIL Intermediate Module – Service Transition qualification, applicants should take the training with an accredited training organization and have an ITIL Foundation Certificate in IT Service Management. Two years of experience in the field of IT is highly desirable. You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.
This ST training focuses on the best practices for implementing changes decided upon during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. You will learn how service transition can be applied to other stages of the Service Lifecycle and its impact on decisions during Service Strategy and Service Operations.