Course outline and syllabus
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DOWNLOADThe ITIL Intermediate Service Offerings and Agreements (SOA) Certification Training will establish your ability to create and manage service offerings based on business requirements. This course is a key module in the ITIL Capability Expert program and ensures that you are well-versed in ITIL.
To be eligible for the ITIL Intermediate Module – Service Offerings and Agreements qualification, the following requirements must be met:
- A minimum 30 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
- Earn the ITIL Foundation Certificate in IT Service Management.
Two to four years of experience in the field of IT service management is highly desirable. Candidates should also spend some time reviewing the syllabus of the ITIL Service Strategy (SS) and ITIL Service Design (SD) publications to prepare for the exam, paying special attention to Chapter 2: Service Management as a Practice.
To be able to unlock the course certificate, you must complete 85% of the course.
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. Exam vouchers are valid for 1 year from the date of issuance.
This ITIL SOA training course is suitable for IT managers, IT finance managers, capacity managers, service level managers, business continuity managers, service portfolio managers, supplier relationship managers, and individuals requiring in-depth knowledge of the ITIL Service Offerings and Agreements process.
It is highly recommended that you have two to four years of experience in the field of IT service management. You should spend some time reviewing the syllabus of the ITIL Service Strategy (SS) and ITIL Service Design (SD) publications to prepare for the exam, paying special attention to Chapter 2: Service Management as a Practice.
This ITIL SOA certification training course covers the principles for creating and managing service offerings based on business requirements. It will help you develop the skills needed to build continuous improvement in every stage of the service lifecycle. This course is based primarily on best practice guidance in the ITIL Service strategy.
