Course outline and syllabus
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This ITIL Intermediate Service Design (SD) course is one of the key qualifications in the ITIL Service Lifecycle category, designed to expose you to the architectures, processes, policies, and documentation of IT service management. You’ll learn about best practices in the design of IT services.
To be eligible for the ITIL Intermediate Module – Service Design qualification, the following requirements have to be met:
- A minimum 21 hours of instruction with an accredited training organization (or an accredited e-learning solution)
- ITIL Foundation Certificate in IT Service Management
Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL Service Design publication to prepare for the exam.
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. Exam vouchers are valid for 1 year from the date of issuance.
After successful completion of the training, you will be awarded the course completion certificate along with the 19 PDUs. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.
To be able to unlock the course certificate, you must complete 85% of the course.
ITIL Intermediate SD certification is beneficial for professionals like Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers. It is also well suited for ITSM trainers, ITIL Foundation certified individuals and professionals who require an in-depth understanding of the ITIL Service Design stage.
The ITIL Intermediate Service Design exam can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Design qualification, the candidate should take the training with an accredited training organization and have an ITIL Foundation Certificate in IT Service Management. Two years of experience in the field of IT is highly desirable. Candidates should spend some time reviewing the syllabus and the ITIL Service Design publication to prepare for the exam.
The ITIL Service Design qualification validates an IT professional’s ability to frame consistent Service Design practices to better align IT with business and user needs. This course will teach you to organize, implement, and improve Service Design in IT environments, preparing you for the ITIL Expert and Master’s levels of the ITIL framework.