Course outline and syllabus
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ITIL V3 Foundation is widely acknowledged as the entry-level ITIL certification for IT professionals. In this ITIL certification training course, you will learn the ITIL service lifecycle and processes, along with ITIL best practices for enhancing the quality of IT service management.
ITIL V3 Foundation training is designed to ensure that you succeed in the ITIL V3 certification exam in your first attempt. The training focuses on the key elements, concepts, terminologies associated with ITIL service lifecycle management, ITIL lifecycle phase interactions, ITSM processes, and service management best practices.
The certification exam fee is not included in the course fee and the students need to schedule their exam with the governing body AXELOS.
After successful completion of the training, you will be awarded the course completion certificate along with 19 PDUs.
Achieve AXELOS-accredited ITIL V3 Foundation certification by following these steps:
Step 1: Appear for the ITIL V3 Foundation exam after completing the training
Step 2: Score 65% on the exam (i.e. 26 out of 40 questions) in 60 minutes
Step 3: Earn two ITIL credits on successful completion of the ITIL V3 Foundation exam
This training is primarily intended for IT architects, IT planners, IT consultants, IT audit or security managers, and anyone interested in enhancing the quality of IT service management. Also, this ITIL certification course is suited for IT managers, operation managers, database administrators, quality analysts, process owners, service delivery professionals, and system administrators.
There are no prerequisites for taking this ITIL Foundation training course. As an entry-level course, it is suitable for anyone looking to understand IT service management.
Upon completion of this training course, you will be able to:
- Explain the context of IT Service Management
- Plan improvements
- Execute improvement plans and strategy
- Demonstrate the use of various ITIL techniques and processes
- Deﬁne a new service and its use throughout the Service Lifecycle
- Design services management processes, matrices and organizational governance
- Understand the value of communication, documentation and automation
- Understand the examination guidelines