Course outline and syllabus
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This ITIL Managing Across the Lifecycle (MALC) course, the final module within the ITIL Service Lifecycle training, establishes your ability to integrate service management processes across the full range of IT practices. It tests your knowledge of the key content topics of the ITIL publication.
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. Exam vouchers are valid for 1 year from the date of issuance.
Upon completing the ITIL Managing Across the Lifecycle Training, you will receive a course completion certificate. You will receive the primary MALC certification after passing the exam.
To be able to unlock the course certificate, you must complete 85% of the course.
To be eligible for the ITIL Managing Across the Lifecycle certification, candidates must fulfill the following requirements:
- At least 30 contact hours for this syllabus as part of a formal, approved training course or scheme.
- Two (2) credits from the ITIL Foundation certificate plus a minimum of 15 credits from ITIL Intermediate certificate.
- Holders of ITIL Expert certificate in IT service management are also eligible.
The ITIL Managing Across the Lifecycle (MALC) exam consists of multiple choice questions with ten questions per paper and is a closed book exam. A candidate must receive a score of 35 out of 50 to pass (70%).
The main target group for this course includes, but is not restricted to, Chief Information Officers (CIOs), senior IT managers, IT managers and supervisors, IT professionals, IT operations practitioners, IT development practitioners, and individuals seeking the ITIL Expert in IT Service Management certificate.
To be eligible for the ITIL Managing Across the Lifecycle certification, candidates must have at least 30 contact hours for this syllabus as part of a formal, approved training course or scheme, and two (2) credits from the ITIL Foundation certificate plus a minimum of 15 credits from the ITIL Intermediate certificate. Holders of ITIL Expert certificate in IT service management are also eligible.
This course is designed to help you understand the management aspects of the ITIL Service Lifecycle. You’ll learn to define management objectives, purposes, and functions; implement and improve service capabilities; and manage governance within the ITIL framework—the standard that sets international quality benchmarks for IT professionals.