Course outline and syllabus
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The ITIL Intermediate Service Strategy (SS) certification establishes your ability to effectively plan, design, develop, and implement IT service management. This course is one of the key qualifications in ITIL Expert training but also serves as a free-standing qualification.
You can become certified in ITIL SS from AXELOS by following these steps:
Step 1: Appear for the ITIL SS exam after completing the training
Step 2: Score 70% (28 out of 40 questions) in 90 minutes
Step 3: You will earn three ITIL credits upon successful completion of the exam
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. Exam vouchers are valid for 1 year from the date of issuance.
After successful completion of the training, you will be awarded the course completion certificate along with 19 hours of PDUs. Once you successfully pass the ITIL Intermediate SS Certification exam, you will receive the certification from the exam body.
To be able to unlock the course certificate, you must complete 85% of the course.
ITIL Intermediate SS certification is an essential requirement for professionals who need to master management-level concepts, core principles, and supporting activities within the ITIL Service Strategy. This certification is best suited for Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers, team leaders, service designers, IT architects, planners, consultants, audit managers, security managers, ITSM trainers.
For the ITIL Intermediate Service Strategy certification, a candidate should take the training with an accredited training organization and an ITIL Foundation Certificate in IT Service Management. Basic IT proficiency and two years of IT experience are highly desirable.
Prerequisites for ITIL Intermediate SS Certification:
- Minimum of 21 hours of instruction with an Accredited Training Organization or an accredited e-learning solution
- ITIL Foundation Certificate in IT Service Management
- Basic IT proficiency and two years IT experience are highly desirable
This ITIL Intermediate SS training will give you the expertise to implement the principles and processes in IT service management. You will be able to identify risks, challenges, and critical success factors in the IT service lifecycle, create and operate customer-focused ITIL service strategies, and prepare for the ITIL SS certification exam.