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ITIL 4 Foundation

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Course outline and syllabus

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  • Course Overview
  • Certification
  • Who should attend?
  • Prerequisite
  • Expected learning outcome

ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This ITIL certification introduces learners to ITIL 4, the newest version of the ITIL exam, to understand and improve an IT-enabled enterprise. This ITIL V4 certification course will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

The ITIL 4 Certification Scheme comprises of the following levels:

  • ITIL Foundation
  • ITIL Specialist modules (3)
  • ITIL Strategist
  • ITIL Leader
  • ITIL Master

The certification exam fee is not included in the course fee and the students need to schedule their exam with  the governing body AXELOS.

After successful completion of the training, you will be awarded the course completion certificate along with 19 PDUs.

To receive the ITIL 4 Foundation Certification, you must:

1. Complete the certification training
2. Take the ITIL 4 Foundation Certification exam
3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

 

The ITIL 4 Foundation certificate does not expire.

ITIL 4 Foundation certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. This ITIL foundation certification is best suited for:

  • IT executives
  • IT architects
  • Business operation managers
  • IT audit managers
  • IT planners and consultants
  • Database administrators
  • ITSM trainers
  • Service delivery professionals
  • Quality analysts
  • Application management and development teams
  • IT managers and support managers

To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

Upon completion of this ITIL 4 Foundation Certification training you will learn:

  • Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
  • How ITIL principles can help an individual understand and apply IT service management in their organization. 
  • How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques. 
  • Industry best practices for deploying IT services.
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